Corenox Embedded Systems LLC (“we,” “us,” “our,” or the “Company”), a limited liability company incorporated under the laws of the State of Texas, United States, operates the website www.geniuscores.com (the “Site”) via the Shopify platform. This Shipping Policy (the “Policy”) governs order processing, shipping, and delivery for purchases made through the Site.

This Policy is provided in compliance with Texas consumer protection laws, Shopify standards, and Google Merchant Center requirements.

Article 1: Order Processing

1.1 Order Confirmation

Upon successful payment, which is charged in full at checkout, you will receive an order confirmation email containing your order number and purchase summary.

1.2 Processing & Production Time

All products sold on the Site are charged in full at checkout. Payments are processed securely through the Site’s authorized payment service providers (Shopify) at the time the order is placed.

Orders requiring modifications beyond standard product specifications listed on product pages are subject to an additional ten (10) business days added to the standard shipping schedule.

Orders are processed on business days only, excluding weekends and U.S. federal holidays.

Article 2: Shipping Destinations & Delivery Times

2.1 Shipping Locations

We currently ship to addresses within the United States and Canada. Additional international destinations may be added in the future, subject to regulatory and carrier limitations.

2.2 Estimated Delivery Timeline

• Production Lead Time: 3 business days
• Standard Shipping Time: 7 business days
• Total Estimated Delivery Time: 10 business days
• Estimated Time For Remote or Rural Areas: Additional 3 business days
• Customs Duties and Import Taxes: Goods are shipped from China. Buyers are responsible for compliance with local customs regulations and for any additional charges, including customs duties, fees, and import taxes.

2.3 Delivery Delays

All delivery timelines are estimates only and do not constitute a guarantee. Delays may occur due to factors beyond our control, including but not limited to weather conditions, carrier-related disruptions, customs clearance or inspections, and regulatory procedures. Where reasonably practicable, customers will be informed of any significant delivery delays.

Article 3: Shipping Carriers & Costs

3.1 Carriers

Orders may be shipped via FedEx, DHL, UPS, or USPS, depending on destination and selected shipping method.

3.2 Shipping Fees

Shipping costs (Excluding customs duties, customs handling fees and import tax) are calculated and displayed at checkout based on destination, package weight, dimensions, and selected shipping method.

3.3 Customs & Duties

Goods are shipped from China. Buyers are responsible for compliance with local customs regulations and for any additional charges, including customs duties, fees, and import taxes.

Article 4: Order Tracking & Insurance

4.1 Order Tracking

Once shipped, a tracking number will be provided via email. Shipment status can be monitored through the carrier’s tracking system as well as on our website.

4.2 Shipping Insurance

Orders are insured against loss or damage during transit up to the order value. Claims must be reported within seven (7) calendar days of the estimated delivery date.

Article 5: Address Accuracy

Customers are responsible for providing accurate and complete shipping information. We are not liable for delays, losses, or misdeliveries caused by incorrect or incomplete addresses.

Article 6: Google Merchant Center Compliance

• Clear disclosure of production lead time and shipping duration
• Fixed and transparent estimated delivery timeline
• Clear shipping destinations and costs
• Order tracking and carrier transparency
• Compliance with applicable consumer protection laws

Article 7: Governing Law

This Policy is governed by the laws of the State of Texas, United States. Any disputes shall be subject to the exclusive jurisdiction of the courts located in Harris County, Texas.

Article 8: Contact Information

Email: sales@geniuscores.com
Address: 1880 South Dairy Ashford Road, Ste 412, Ashford Crossing II, Houston, TX 77077, United States

Corenox Embedded Systems LLC (“we,” “us,” “our,” or the “Company”) operates the website www.geniuscores.com (the “Site”) via the Shopify platform. This Return and Refund Policy (the “Policy”) governs product returns and refunds in accordance with Texas consumer protection laws, Shopify standards, and Google Merchant Center requirements.

Article 1: Return Eligibility and Timeframe

1.1 Return Request Period

Return requests must be submitted within fourteen (14) calendar days from the date the order is delivered. Requests submitted after this period will not be accepted.

1.2 Eligibility Conditions

• RMA Required: A Return Merchandise Authorization must be approved before any return.
• Product Condition: Items must be unused, uninstalled, unmodified, and in original condition.
• Proof of Purchase: A valid order number or confirmation email is required.
• Packaging: Original or equivalent protective packaging is mandatory.

1.3 Non-Returnable Items

• Custom-built or made-to-order products (unless defective or shipped incorrectly)
• Digital products, software licenses, or downloadable items
• Gift cards or vouchers
• Items explicitly marked as non-returnable at checkout

Article 2: Return Process

2.1 Return Authorization

To request a return, customers must contact sales@geniuscores.com with their order number and reason for return. Approved requests will receive an RMA number and return instructions.

2.2 Return Shipping Responsibility

If the return is due to a confirmed defect or incorrect shipment, return shipping costs are covered by us. For all other approved returns, return shipping costs are the responsibility of the customer.

2.3 Return Address

Approved returns must be shipped within seven (7) calendar days of RMA approval to:
Corenox Embedded Systems LLC
1880 South Dairy Ashford Road, Ste 412
Ashford Crossing II, Houston, TX 77077, United States

Article 3: Damaged, Defective, or Incorrect Items

Orders must be inspected immediately upon delivery. Any damage, defect, or incorrect item must be reported within seven (7) calendar days of receipt.

• Replacement with the same or equivalent product, or
• Full refund to the original payment method

Article 4: Refund Process

4.1 Inspection

Returned items are inspected within three (3) business days after receipt.

4.2 Refund Issuance

Approved refunds are issued to the original payment method within seven (7) business days after inspection approval. Banks or payment providers may require an additional 5–10 business days to reflect the refund.

4.3 No Exchanges

We do not offer direct exchanges. Approved returns are refunded only, and a new order must be placed for replacement products.

Article 5: Contact & Dispute Resolution

Email: sales@geniuscores.com
Address: 1880 South Dairy Ashford Road, Ste 412, Ashford Crossing II, Houston, TX 77077, United States

Any disputes not resolved through good-faith communication shall be subject to the exclusive jurisdiction of the courts located in Harris County, Texas, unless otherwise required by law.

Article 6: Google Merchant Center Compliance

• Clear and fixed return eligibility rules
• Transparent refund timelines
• Original payment method refunds only
• Explicit treatment of custom-built products
• Full compliance with consumer protection regulations

Article 7: International Returns

International customers are responsible for all return shipping costs, customs duties, and taxes, unless the return is due to our confirmed error.

Article 8: Governing Law

This Policy is governed by the laws of the State of Texas, United States.

Corenox Embedded Systems LLC (“we,” “us,” “our,” or the “Company”) operates the website www.geniuscores.com (the “Site”) via the Shopify platform. This Payment Policy (the “Policy”) governs the payment process for products and services purchased through the Site, in compliance with Texas consumer protection laws (including the Texas Deceptive Trade Practices Act), Google Merchant Center requirements, and Shopify standards. By placing an order, you agree to be bound by this Policy.

Article 1: Accepted Payment Methods

1.1 Available Methods

• Major credit and debit cards (Visa, MasterCard, American Express, Discover)
• PayPal
• Apple Pay, Google Pay, and Shopify Pay (where available)
• Other payment methods displayed at checkout

1.2 Payment Processing

Payments are processed securely through Shopify’s payment gateway and authorized payment processors. We do not store full payment card details on our servers. Shopify and its processors handle payment data in accordance with PCI DSS standards.

Article 2: Pricing and Taxes

2.1 Pricing Transparency

Prices are displayed in US dollars (USD). Taxes and shipping costs (if applicable) are calculated and shown before you confirm your order. Prices may change without notice, but changes will not affect orders already placed.

2.2 Taxes

We collect sales tax where we have a tax obligation, including Texas, based on the shipping address shown at checkout. For international orders, you are responsible for any customs duties, import taxes, or fees imposed by the destination country.

2.3 Price Errors

If a pricing error occurs, we may cancel or refuse the order. If payment has already been processed, we will issue a refund to the original payment method within seven (7) business days.

Article 3: Payment Authorization and Verification

3.1 Immediate Payment Capture

All payments are charged in full immediately at checkout. By submitting payment, you authorize us (via Shopify’s payment gateway) to immediately capture the total amount, including product price, applicable taxes, and shipping fees, to your selected payment method.

3.2 Verification

We may perform verification checks to prevent fraud or unauthorized transactions. Orders may be delayed or canceled if verification cannot be completed.

Article 4: Order Confirmation and Processing

4.1 Confirmation

After successful payment, you will receive an order confirmation email with your order number and purchase summary. Payment confirmation reflects a completed charge at checkout. If you do not receive it within 24 hours, check spam/junk folders or contact us.

4.2 Failed Payments

If a payment fails or is declined, we may notify you using your contact details. If an alternative payment method is not provided, the order may be canceled.

Article 5: Refunds and Cancellations

5.1 Refund Process

Refund eligibility and conditions are governed by our Return and Refund Policy. Approved refunds are issued to the original payment method within seven (7) business days of approval. Your bank/provider may take additional time (typically 5–10 business days).

5.2 Order Cancellations

If you need to cancel an order before it ships, contact us as soon as possible at sales@geniuscores.com. If cancellation is approved, a full refund will be issued. Orders generally cannot be canceled once shipped; in that case, you may request a return under our Return and Refund Policy.

5.3 Fraudulent Transactions

We may cancel or refuse orders suspected of fraud or unauthorized payment activity and may report incidents to relevant authorities as permitted by law.

Article 6: Google Merchant Center Compliance

• Clear disclosure of pricing, taxes, and shipping costs at checkout
• Immediate payment capture at checkout with clear confirmation to the customer
• Secure, PCI DSS–compliant payment processing
• Transparent refund and cancellation procedures via published policies
• Compliance with applicable consumer protection laws

Article 7: Contact Information and Dispute Resolution

7.1 Inquiries

Email: sales@geniuscores.com
Address: 1880 South Dairy Ashford Road, Ste 412 Ashford Crossing II, Houston, TX 77077, United States

7.2 Complaints

If you are not satisfied with our response, you may escalate the matter to applicable consumer protection authorities, including the Texas Attorney General’s consumer protection resources.

7.3 Dispute Resolution

Disputes will be handled through good-faith negotiation first. If unresolved, disputes shall be subject to the exclusive jurisdiction of the state or federal courts in Harris County, Texas, unless mandatory consumer protection laws require otherwise.

Article 8: International Payment Considerations

8.1 Currency

Transactions are processed in USD. International customers may incur currency conversion fees charged by their payment provider.

8.2 International Compliance

Depending on your jurisdiction, additional consumer rights may apply. We will honor such rights where required by law.

Article 9: Governing Law

This Policy is governed by and construed in accordance with the laws of the State of Texas, United States, without regard to conflict of law principles.