Corenox Embedded Systems LLC operates geniuscores.com. This policy defines return and refund conditions in compliance with Google Merchant Center and international e-commerce standards.

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1. Return Period

Customers may request a return within 30 days of delivery.

2. Eligibility

• Item must be unused and in original condition
• Order confirmation required
• RMA approval required before return

3. Non-Returnable Items

• Custom-built or made-to-order products
• Digital products / licenses
• Gift cards

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4. Return Process

To initiate a return, contact:
sales@geniuscores.com

Approved returns will receive return instructions and RMA number.

5. Return Shipping

If the return is due to a defective, damaged, or incorrect item, all return shipping costs are covered by us.

For non-defective returns, shipping costs are the responsibility of the customer.

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6. Damaged or Incorrect Items

• Free replacement OR
• Full refund

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7. Refund Process

Inspection

Returns are inspected within 3 business days.

Refund

Refunds are issued within 7 business days after approval.

Replacement Option

Customers may request a replacement instead of a refund.

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8. International Returns

For approved returns due to our error, all costs including shipping, duties, and taxes are covered by us.

For customer-initiated returns, shipping costs are the responsibility of the customer.

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9. Important Shipping Notice

All orders are shipped under a Delivered Duty Paid (DDP) model. All duties and taxes are included — no hidden fees at delivery.

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10. Contact

Email: sales@geniuscores.com
Address: 1880 S Dairy Ashford Rd, Houston, TX, USA